Privacy & Policy

Privacy & Policy

TravelHawk, Inc. ("TravelHawk", "Company," "Us" or "We") values your privacy and is dedicated to safeguarding it through our adherence to this policy. This Privacy Notice and Policy (hereafter the "Policy") outlines the types of information we may gather from you or that you may furnish when utilizing www.travelhawkinc.com and the Company’s mobile website, or any content, features, and services offered on or through travelhawkinc.com, as well as our procedures for collecting, utilizing, maintaining, safeguarding, sharing, and divulging that information. This Policy applies to information we gather: When you access the Website, App, and/or utilize our online services; Through email, text, and other electronic communications between you and this Website or App; and When you engage with our advertisements and applications available on third-party websites and services if those applications or advertisements contain links to this Policy. This Policy does not cover information collected by: Us offline or through any other means, including on any other website operated by the Company or any third party; or Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website. Please review this Policy attentively to understand our protocols and practices regarding your information and how we will handle it. Kindly check the Policy periodically for updates. Children Under the Age of 13 Our Website is not intended for, intentionally targeted to, or designed for use by children under 13 years of age. We do not knowingly or intentionally collect personal information from children under 13. If you are under 13, refrain from using or providing any information on or through this Website, the App, or any of their features; do not register on the Website, make any purchases through the Website, utilize any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we become aware of collecting or receiving personal information from a child under 13 without verification of parental consent, we will erase that information. If you suspect we may have any information from or about a child under 13, please contact us at email [email protected].

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We gather various types of information from and about users of our Website, including:

Information through which you may be personally identified, such as name, residential address, postal address, email address, telephone number, credit card numbers or other payment details, or any other identifier by which you may be contacted online or offline ("personal information"); Information about you that does not individually identify you; Details about your internet connection and IP address, the devices you use to access our Website, browser type and language, and access dates/times, referring website addresses, and other usage particulars; Categories of personal information specified in subdivision (e) of Section 1798.80 of the California Civil Code, such as name, physical description, address, telephone number, and medical or health insurance information; Characteristics of protected classifications under state or federal law, such as age, gender, marital status, medical condition, and disability information; Information you provide on our Website to facilitate travel arrangements for yourself or another person, including but not limited to, your username, password, location, zip/postal code, mailing address, email address, driver’s license, passport or other government-issued identification numbers, date of birth, gender, arrival and departure details, airline, hotel, or car rental loyalty program numbers, and other travel-related information; Financial details, including the budget for travel arrangements;

Directly from you when you provide it to us; Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, operating systems, browsers, and information collected through cookies, web beacons, and other tracking technologies; From third parties, such as our business partners; From third-party social media services, like Google, Facebook, Twitter, Instagram, etc., that you may use to engage with our Website or that allow you to share information; From unaffiliated parties, such as analytics companies, advertising networks, affiliates, and other third parties that may furnish us with information to better understand you and provide information that may interest you. Information You Provide to Us The information we collect on or through our Website may encompass.

Information you provide by completing forms on our Website. This includes data provided when registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also solicit information when you report a problem with our Website. Records and copies of your correspondence (including email addresses) if you contact us. Your responses to surveys that we may request you to complete for research purposes. Details of transactions you execute through our Website and the fulfillment of your travel reservations and purchases. You may need to provide financial information before completing a booking through our Website. Your search queries on the Website. You may also provide information to be published, displayed (hereinafter, "posted"), or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted, displayed, and transmitted to others at your own risk. While we restrict access to certain pages, please be aware that no security measures are flawless or impenetrable. Additionally, we cannot govern the actions of other users of the Website with whom you may choose to share your User Contributions. Hence, we cannot ensure that your User Contributions will not be viewed by unauthorized individuals.

When you download, access, and utilize the App, depending on your device’s settings and permissions and your choices to participate in specific programs, we may collect particular technical information from your device to enable the App to function properly, and/or for other purposes delineated in this Policy, including: Information We Collect Through Automatic Data Collection Technologies While you navigate through and interact with our Website, we may employ automatic data collection technologies to gather specific information about your devices, browsing activities, and patterns, including: Details of your visits to our Website, including traffic data, location data, logs, and other communication data, and the resources you access and use on the Website. Information about your computer and internet connection, including your IP address, operating system, and browser type. Details about your usage of our Services, your interactions with our Services and advertisements, and information about data or files uploaded to our Services.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

At TravelHawk, we value your privacy and strive to provide you with choices regarding the personal information you share with us. We've established mechanisms to give you control over your information: 1. Tracking Technologies and Advertising: You can manage your cookie preferences by adjusting your browser settings to refuse all or some cookies. Note that disabling cookies may affect certain features of our site. 2. Disclosure of Your Information for Third-Party Advertising: If you prefer not to have your personal information shared with unaffiliated third parties for promotional purposes, you can opt-out by contacting us at email [email protected] or unsubscribing using the link provided. 3. Promotional Offers: If you wish to opt-out of receiving promotional offers from TravelHawk or third parties, you can do so by emailing us at email [email protected] or using the unsubscribe link in the promotional emails you receive from us. 4. Targeted Advertising: If you do not want us to use your information for targeted advertising purposes, please contact us at email [email protected] or use the unsubscribe link provided. To ensure the protection of your personal information in accordance with this Policy and applicable data protection laws, we have implemented safeguards and measures, including: 1. Adequacy decisions: We rely on adequacy decisions of the European Commission, confirming that certain non-EEA countries provide an adequate level of data protection. 2. Third-party agreements: We have strict data transfer terms in agreements with our third-party partners, vendors, and service providers. These terms include the use of European Commission's Standard Contractual Clauses, where applicable, to ensure compliance with data protection laws. 3. Risk assessments: We conduct periodic risk assessments and implement technological and organizational measures to ensure compliance with relevant data transfer laws.

SECURITY AND RETENTION

1. (A) Our commitment Ensuring the security and confidentiality of your personal data is our priority at TravelHawk. Taking into account the nature of your personal data and the risks of processing, we have implemented all necessary technical and organizational measures as required by relevant legal provisions, particularly Article 32 of the General Data Protection Regulation (GDPR). These measures are designed to ensure an appropriate level of security, preventing any accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access to your data. 2. (B) The security measures we have taken i. Banking transactions: In compliance with the Data Security Standard for the Payment Card Industry (PCI DSS standard) issued by the PCI Security Standards Council (PCI SSC), all TravelHawk service providers handling bank card data adhere to these standards. Measures are in place to combat identity theft, including the use of fraud detection devices to protect against unauthorized use of bank cards. ii. Organizational measures: Various organizational measures are in place at TravelHawk to enhance employee awareness and accountability. Programs are implemented to ensure staff are well-informed and to promote the sharing of best practices and safety standards. Employees have access to a comprehensive collection of documents addressing information security challenges and privacy protection. iii. Technical measures: TravelHawk maintains strict control over physical and logical access to internal servers processing personal data. Our network is safeguarded by state-of-the-art hardware devices and architectures, including firewalls, intrusion detection systems (IDS), data loss prevention (DLP) mechanisms, and secure protocols like TLS 1.2, minimizing the risk of cybercrime. 3. (C) The evolution of our security systems : To uphold a robust security posture, TravelHawk follows internal processes based on leading standards such as the ISO 27000 family. We engage dedicated experts to ensure optimal protection levels and maintain a close relationship with the NCSC (National Cyber Security Centre) for ongoing security enhancements. 4. (D) How to protect yourself : Personal data security relies on individual best practices. When making a reservation, keep your booking references confidential to prevent unauthorized access to your information. Avoid sharing passwords, log out of profiles and social accounts after use, and close browser windows, especially on public computers. Use unique passwords for each online service and refrain from sharing personal data documents issued by TravelHawk, such as boarding passes or ticket numbers, on social media platforms. 5. (E) Management of security incidents : Despite our comprehensive security measures, unforeseen incidents may occur. TravelHawk has established specific procedures and resources to manage security incidents effectively. We promptly assess potential breaches and notify the relevant supervisory authority as required by law. Periodic tests are conducted to ensure the functionality of security installations and the adequacy of deployed procedures and devices.

RETENTION

TravelHawk retains personal data only for necessary durations, based on processing purposes and applicable statutory retention periods.

INTERNATIONAL TRANSFER OF DATA

TravelHawk may transfer your personal data to countries other than your country of residence, including those outside the European Economic Area (EEA). This is necessary to handle your booking or arrange your trip, or because our group companies, partners, or service providers operate from other countries. You can find the destinations we serve on our website under "Flight Status." Please note that the laws of these countries may not always provide the same level of personal data protection. If you travel to a destination in a country other than your residence, transferring your personal data to that country is often essential to provide our services. If the European Commission has not made an adequacy decision for the destination country regarding personal data protection, TravelHawk will ensure that appropriate safeguards are in place to meet the requirements for international data transfers. For transfers of personal data to countries outside the EEA, TravelHawk will typically utilize standard contractual clauses approved by the European Commission as appropriate safeguards under Article 46(2)(c) of the GDPR

CHANGES TO OUR PRIVACY POLICY

If there are any changes to our privacy practices, we will update this policy accordingly. We encourage you to review this policy periodically for any updates. For further inquiries or assistance regarding your privacy rights, please contact us at email [email protected]. Thank you for choosing TravelHawk. We are committed to safeguarding your privacy and ensuring a secure online experience.